Our Approach
How we work with teams to build sustainable infrastructure
Infrastructure your team can own. Practices that make you stronger.
Many companies end up with infrastructure that's hard to maintain: complex systems that only one or two people understand, or solutions that seemed great at the time but became black boxes. This happens when you're moving fast under tight deadlines, adopting unfamiliar technologies, or dealing with team changes that erode institutional knowledge.
We help you build differently:
- Transparent systems with comprehensive logging and monitoring, so you know what's happening and why
- Clear documentation and knowledge transfer, so your team can make changes confidently, not cautiously
- Standard tools and patterns using proven cloud-native practices, not experimental tech that'll be obsolete in a year
- Designed for handoff because we're here to build foundations and teach your team, not create dependencies
- SRE practices like blameless post-mortems and retrospectives, so your team learns from incidents and gets stronger over time
The goal isn't just working infrastructure. It's infrastructure your developers understand, can debug when things go wrong, and can evolve as your business grows. All supported by a culture that values learning and continuous improvement.
How We Transform Your Team
First 30 Days: Discovery & Quick Wins
We start by understanding your applications and infrastructure while tackling your most immediate pain points. Whether it's streamlining a painful deployment process, adding critical observability, or documenting knowledge from departing engineers—you see value from day one.
Typical outcomes: One major pain point resolved, initial documentation in place, roadmap for the next 90 days established.
90 Days: Deploy with Confidence
Build automated CI/CD pipelines, implement comprehensive monitoring, and establish practices that let your team ship without relying on tribal knowledge. We work embedded with your developers, transferring knowledge as we build.
Typical outcomes: Automated deployments, no more "hero deployments," incidents detected before customers notice, your team confidently ships on any day of the week.
6 Months: Own Your Infrastructure
Your team independently maintains and evolves the infrastructure. New developers onboard in days with documented, reproducible environments. When incidents occur, you run blameless post-mortems and fix root causes. We transition to advisory support.
Typical outcomes: Self-sufficient team, reduced onboarding time by 80%+, proactive incident prevention, culture of continuous improvement.
Ongoing: Advisory Partnership
We're here when you need us—architecture reviews, emergency support, or guidance on new initiatives. Think of us as an extension of your team, available but not required for day-to-day operations.
What this looks like: Monthly check-ins, on-call for emergencies, strategic planning sessions, no vendor lock-in.
The Challenges We Help With
- Deployments are slow and risky. Everyone's nervous about shipping on Fridays
- New developers take weeks to get productive because setup is complex or poorly documented
- Limited visibility into production. Debugging requires detective work instead of clear signals
- Infrastructure costs are rising but the team doesn't have bandwidth to investigate and optimize
- You need to modernize (Kubernetes, CI/CD, observability) but lack the in-house expertise
- Knowledge is concentrated in one or two people. Team changes create real risk
- When incidents happen, the focus is on fighting fires rather than preventing future problems
What You Get
- Fast, confident deployments with automated CI/CD pipelines and comprehensive testing
- Visibility into your systems with structured logging, metrics, and distributed tracing
- Reproducible environments so developers can onboard in hours, not weeks
- Knowledge transfer through documentation, pairing, and teaching your team the "why" behind decisions
- Sustainable infrastructure built with standard tools your team can support long-term
- SRE practices and culture including blameless post-mortems, incident retrospectives, and a reliability engineering mindset
- Improved bus factor by spreading knowledge across the team and eliminating single points of knowledge
What This Engagement Looks Like
We work embedded with your team, typically 20-30 hours per week in the initial phases, scaling down as your team gains independence. Most teams achieve significant transformation in 3-6 months, with ongoing advisory support available as needed.
Time commitment from your team: Expect 5-10 hours per week from key developers in the first month (pairing sessions, knowledge transfer, reviews), decreasing over time as automation takes hold.
After the engagement: Your team operates independently with optional ongoing support through a flexible retainer for architecture reviews, emergency assistance, or strategic guidance.
Every engagement starts with a free consultation to understand your specific challenges, assess fit, and provide a tailored proposal with clear timelines and outcomes.
Ready to Get Started?
Let's discuss your infrastructure challenges and how we can help your team move faster.